Patience and a lot of help

Five days Kampala, what a difference with the quiet Fort Portal. We were suppose to go together and we had already agreed that Michel would drive in Kampala. The traffic is chaotic and Heleen was not looking forward. The evening before leaving, our worries about the concrete slab for the container in Fort Portal were too big. We decided to split up. Heleen was facing a 4,5 hour drive on partly bad roads and traffic chaos in Kampala. Her tasks were, to get a -proof of existence- certificate from tax authority, transfer of the car on our name, getting the work permit, getting the container cleared by customs and to come home with a fridge, gas stove/oven and electrical switch and wiring for the house. To get this done you do not only need to know your way in Kampala , but also know how the Ugandan systems works.

The major item was the work permit, since this is key in getting the container cleared. We had delivered our papers in March to a friend, who would arrange it. But no success, even when Heleen arrived in Kampala she was told, wait till tomorrow. Finally after two days Heleen was given the papers and contacts to follow up herself. After 5 days of running up and down between tax authorities, immigration and banks. Standard procedures are long. Simple tasks normally take hours or days and to separate tasks, different departments and a bank need to be visited. Payments for government or tax fees need to be done at the bank to separate tasks. (Electronic banking is starting to be introduced, but does not fit in the system, sine you need a proof of payment on paper). Efficiency is not high on the list at organizations, with low salaries.

This means that even if you have approval for a special pass (sort of intermediate status, before the work permit is approved), it normally takes two days to pay and get it entered in your passport. Although the procedures are long and we had heard horror stories of containers not being cleared for 3 to 6 months, everybody was willing to co-operate. Heleen told everyone that she could not stay a weekend in Kampala and even government officials were cooperative. A transfer of a car normally takes 4 days, they reduced to 2 days . Approval for special pass normally 4 days, now done 1 day. Receipts at a bank for payment 3 hours, reduced to 45 min. Entry of special pass in passport 1 day, reduced to 4 hours. We know Uganda has entered the top 5 of most corrupt East African countries, but all the help Heleen received was without extra payment! It is interesting to see that in the Netherlands you have to pay for emergency procedures. When you need your passport or driving license quick, it can be arranged but you pay a lot more. Here an explanation was enough. Uganda is a great country!

After living in a empty house with a borrowed bed, a borrowed bread machine, no table, 2 chairs we are looking forward to the container. It also means we can really start to make cheese. So getting the container cleared also very high on our list. When arriving at the container Heleen was almost in tears. The locks were tampered with and many were broken. The seals of Dutch and Kenyan customs however seem to be complete. But to be sure a surveyor was called in to assess the situation. Waiting 1 hour for the surveyor before opening the container was horrible. One hour of visions of a half empty container. After cutting the seals the container was opened and the contents was untouched! Tax authorities were very co-operative and inspection of the goods was finished very quickly. It was time to go home for Heleen with the good feeling that she conquered the bureaucracy and Kampala, and had a car loaded with luxury goods.